Frequently Asked Questions
Where do you ship your products?
- We deliver our products within the roof space (Germany, Austria, Switzerland and the USA (United States of America).
What are the current delivery times?
- The current delivery time is between 7-12 working days.
Which size fits my dog or cat?
- Please see the product pages for detailed sizing information and guidelines.
What payment options are available?
- We accept a variety of payment methods including credit cards, PayPal, Klarna and other secure payment options. You can select the appropriate option during the order process.
What is Sweet-Paws' return policy?
- Sweet-Paws grants you a 14-day right of return. Within this period you can return products without giving any reason.
Who bears the costs for the return shipment?
- The costs for return shipments are usually borne by the customer. In the case of faulty or damaged products, Sweet-Paws will cover the return shipping costs.