Frequently Asked Questions

Where do you ship your products?

  • We deliver our products within the roof space (Germany, Austria, Switzerland and the USA (United States of America).

What are the current delivery times?

  • The current delivery time is between 7-12 working days.

Which size fits my dog ​​or cat?

  • Please see the product pages for detailed sizing information and guidelines.

What payment options are available?

  • We accept a variety of payment methods including credit cards, PayPal, Klarna and other secure payment options. You can select the appropriate option during the order process.

What is Sweet-Paws' return policy?

  • Sweet-Paws grants you a 14-day right of return. Within this period you can return products without giving any reason.

Who bears the costs for the return shipment?

  • The costs for return shipments are usually borne by the customer. In the case of faulty or damaged products, Sweet-Paws will cover the return shipping costs.

 

 

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